REFUND POLICY

Last Updated: April 2026

HomeLead Connect LLC (“HomeLead Connect,” “we,” “our,” or “us”) provides connection, support, communication, appointment-related, and service-related business assistance.Because our work may involve time, communication, coordination, outreach, intake handling, appointment efforts, lead-related activity, provider communication, and other service-based support, refunds are limited and handled according to the terms below.1. General Refund PolicyDue to the nature of our business, most services, support work, communication handling, and connection-related efforts are non-refundable once work has started.This is because time, labor, communication, outreach, and support effort may begin quickly after service initiation, inquiry handling, or project acceptance.2. No Guarantee of Specific OutcomeBy purchasing, using, or engaging with HomeLead Connect LLC services, you understand and agree that payment does not guarantee:• A specific result
• A specific number of leads
• A specific number of appointments
• Contractor acceptance
• Provider acceptance
• Customer approval
• Closed deals
• Service completion
• Any guaranteed business, housing, or service outcomeBecause outcomes depend on multiple outside factors, refunds will not be issued solely because an expected result was not achieved.3. When Refunds May Be ConsideredRefund requests may be reviewed only in limited situations, such as:• A duplicate payment was made
• A billing error occurred
• A service was paid for but was never started
• A charge was made in error and verified by usAll refund decisions are made at the sole discretion of HomeLead Connect LLC.4. Non-Refundable SituationsRefunds will generally not be issued for:• Change of mind
• Delays outside our control
• Lack of response from third parties
• Contractor or provider outcomes
• Lead quality disputes
• Scheduling issues
• Communication timing
• Customer non-response
• Business performance expectations
• Dissatisfaction based solely on expected outcome5. Refund Request WindowIf you believe you qualify for a refund review, you must contact us within 7 calendar days of the charge.Requests submitted after that period may not be eligible for review.6. How to Request a RefundTo request a refund review, contact us with:• Your full name
• Date of payment
• Amount paid
• Reason for the request
• Any relevant screenshots or payment proofRefund requests can be sent to:HomeLead Connect LLC
Email: [email protected]
Phone: 717-288-1785
Website: homeleadconnect.org7. Processing TimeIf a refund is approved, please allow reasonable processing time for the refund to appear depending on your payment provider or bank.8. Policy UpdatesWe may update this Refund Policy at any time.Any changes become effective once posted on this page.

9. Contact
HomeLead Connect LLC
Email: [email protected]
Phone: 717-288-1785
Website: homeleadconnect.org

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HomeLead Connect is a referral platform that connects users with independent contractors. We do not directly provide home services and are not responsible for the work performed by third-party providers.By submitting this form, you agree to be contacted by HomeLead Connect LLC by phone, text, or email regarding your inquiry and related services. Message and data rates may apply.

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